Zoome Casino Support Contacts for Users from New Zealand
Zoome Casino provides multiple contact methods for players in New Zealand who need assistance. The support team handles queries about accounts, payments, games, technical issues, and general information. Response times vary by contact method, with live chat being the fastest option and email taking up to 24 hours.
Contact Details
Head Office Address:
4337 Great North Road, Glendene, Auckland 0602, New Zealand
Phone Number: +64224649205 (Free within NZ)
Email: [email protected]
Complaints Email: [email protected]
Support Hours: 24/7 (live chat), 8:00 AM – 12:00 AM NZT (phone)
Phone Support
Players can reach Zoome NZ support by calling +64224649205. The phone line operates from 8:00 AM to 12:00 AM NZT every day, including weekends and public holidays. Calls from New Zealand landlines and mobile phones are free of charge.
Have your account username ready when calling. The support agent will ask for verification details such as your registered email address or date of birth. Average wait times are 2–3 minutes during regular hours and 5–7 minutes during peak times (6:00 PM to 9:00 PM).
Phone support handles all types of queries including payment issues, account verification, bonus questions and technical problems. Agents can process account changes, activate bonuses and escalate complex issues to specialised departments.
Email Support
Send email queries to [email protected]. The support team responds to emails within 24 hours, though most replies arrive within 8–12 hours. Include your username and registered email address in all correspondence.
Write a clear subject line that describes your issue, such as “Withdrawal Delay” or “Account Verification Documents.” Attach any relevant screenshots or documents to your email. File attachments must be under 10MB and in common formats (JPG, PNG, PDF).
Email support suits non-urgent matters like general questions, feedback or detailed technical issues that require investigation. The team provides written confirmation of any account changes or decisions made via email.
Feedback Form on the Website
The form requires your name, email address, username, and message. Select a category from the dropdown menu to route your query to the correct department.
Categories include:
- Account Issues
- Payment Questions
- Technical Problems
- Bonus Queries
- Responsible Gaming
- Other
The form has a 2,000-character limit for messages. After submission, you receive an automatic confirmation email with a reference number. Support agents respond to form submissions within 24-48 hours via email.
Live Chat
Live chat operates 24 hours a day, 7 days a week. Click the chat icon in the bottom right corner of any page to start a conversation. Enter your name and select a department before connecting with an agent.
Average connection time is under 30 seconds. Chat agents handle multiple conversations, so response times between messages range from 30 seconds to 2 minutes. The chat system supports file uploads for sending screenshots or documents directly to agents.
Live chat provides instant help for urgent issues like login problems, payment failures or game errors. Agents can check account details, process manual withdrawals and apply promotional codes during the chat session. Request a chat transcript via email for your records.