Frequently Asked Questions at Zoome Casino
Zoome Casino operates as an online gaming platform available to players in New Zealand. This FAQ section provides answers to common questions about account management, payments, games and technical issues.
The information below covers the main topics that players ask about when using the casino. Each answer contains specific details about processes, requirements and timeframes. Players can find information about creating accounts, making deposits and withdrawals, bonus terms and getting support.
All monetary amounts are shown in New Zealand dollars (NZD) unless stated otherwise. The casino follows New Zealand gambling regulations and responsible gaming standards. Zoome players must be 18 years or older to register and play.
Players can contact customer support through live chat, email or phone for questions not covered in this FAQ. Support operates 24/7 and responds to queries in English.
Common Questions and Answers
How do I create an account?
Click the "Sign up" button on the homepage. Fill in your email address, create a password and enter your personal details including full name, date of birth and address. Verify your email by clicking the link sent to your inbox. The registration process takes 2–3 minutes. You must provide accurate information as the casino will verify your identity before processing withdrawals.
What payment methods at Zoome Online Casino are available for New Zealand players?
We accept Visa, Mastercard, MiFinity, Skrill, Neteller and bank transfers. Deposits process instantly. The minimum deposit is $30 NZD for all methods and $20 NZD for Skrill and Giropay. Maximum deposit limits don't vary by payment method: e-wallets and bank transfers can go up to $1,500 NZD per transaction.
How long do withdrawals take?
Withdrawal times depend on the payment method. E-wallets process instantly after approval. Bank transfers require 24 hours. All withdrawal requests go through a verification period of up to 48 hours before processing begins. First-time withdrawals take longer due to identity verification requirements.
What documents do I need for account verification?
Account verification at ZoomeCasino requires three documents: a government-issued photo ID (passport or driver's license), proof of address dated within the last three months (utility bill or bank statement) and proof of payment method (photo of your card or e-wallet screenshot). Upload clear, coloured copies through your account profile. The verification team reviews documents within 72 hours.
Are there wagering requirements on bonuses?
Yes, all bonuses have wagering requirements. The standard requirement is 35x the bonus amount. For example, a $100 NZD bonus requires $3,500 NZD in bets before withdrawal. Slots contribute 100% toward wagering, table games contribute 10% and live casino games contribute 5%. Players have 30 days to complete wagering requirements. Check the specific terms for each promotion as requirements vary.
Is Casino Zoome legal for New Zealand players?
We operate under an international gaming license and accept players from New Zealand. New Zealand law permits residents to play at offshore online casinos. The casino follows responsible gambling practices and provides tools for setting deposit limits, loss limits and self-exclusion periods. All games use certified random number generators and undergo regular testing for fairness.
What should I do if a game freezes during play?
First, refresh your browser and clear the cache. Try a different browser or device if the problem continues. Check your internet connection stability. For games that freeze mid-round, the system automatically completes the round and credits any winnings to your account. Contact support if your balance seems incorrect after a game freeze. They can review game logs and resolve any discrepancies.
Can I play games for free before betting real money?
Most slots and table games at Zoome Casino Online offer a demo mode. Click "Demo" on any compatible game to try it without risking money. Demo mode uses virtual credits and lets you test game features and rules. Live dealer games and progressive jackpot slots do not have demo versions. You need a registered account to access demo games, but no deposit is required.
How do I contact customer support?
Customer support is available through three channels. Live chat operates 24/7 with average response times under two minutes. Email support at [email protected] receives replies within 24 hours. Phone support is available at +64224649205 from 8 AM to midnight NZT daily. Provide your account username and describe your issue clearly for faster assistance.